⟣FAQs⟢

• Production takes 7-14 business days, though this may vary based on the complexity of your custom piece.
• Tracking information is generated 1-3 days prior to shipping and sent to the contact method provided during checkout.
• Orders ship via USPS First Class and Priority Mail.
• Once tracking is uploaded, expect delivery within 1-3 business days.

Q: How should I clean my jewelry?

• Most pieces can be cleaned with mild liquid detergent mixed with warm water.

Q: Can my custom jewelry be worn in water?

• Yes, your custom piece can be worn in water, but we don't recommend it for everyday wear.
• We suggest taking your custom off at night and putting it on last in the morning.
• Avoid water exposure on memory pendants.

Q: Do you offer styles beyond what’s available on the website? 

• Absolutely! Email us your design idea at info@Mydreamcustomcollection.com and allow 72 hours for a response.

Q: Can I get a refund? 

• Yes, if you contact us within 24 hours of placing your order and before production begins.
• Yes, if there is a production-related issue. We will prioritize replacing your custom piece first.