Refund policy

Refunds, returns, and exchanges

There are NO returns/exchanges on Customized Necklaces or Memory Pendants.

In the event that your order arrives damaged in any way, please email us as soon as possible at mydreamcustomcollection@gmail.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

1-312-371-1075 or mydreamcustomcollection@gmail.com.